By Mike U. Crismundo
Butuan City – The Department of Tourism (DOT) is set to mobilize a P100 million grant for the training of tourism front liners and other tourism programs in various tourism destinations throughout the country.
The grant will be put in place in the different regions of the DOT in the country to train tourism front liners – tour guides, tricycle and shuttle van drivers, restaurant servers, boatmen, hotel staff and other workers related to tourism – who would be the first to meet tourists, guests, and visitors in their respective localities.
Front liners will help build relationships and retain customers or clients, generate word of mouth referrals, and help abate adverse situations and shape branding values for establishments that provide first-rate service to tourists, guests and visitors.
Tourism officials here said the training is very important for them to know how to properly welcome an individual at the onset of any holiday.
Tourism Secretary Wanda Teo is closely monitoring her field tourism officers for the implementation of the Community-Based Sustainable Tourism (CBST) sites in the different parts of the country.
The DOT secretary, together with United Nations World Tourism Organization Secretary General Taleb Rifai, visited some tourist sites in the country to personally witness and experience how residents of manage and control their CBST sites.
Visiting tourism sites was part of the 6th International Conference on Tourism Statistics: Measuring Sustainable Tourism that was held from June 21-24, 2017.
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