BPI fixing ‘internal error’ that affected deposits

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MANILA – (3rd UPDATE) Scores of irate customers of Bank of the Philippine Islands reported losing up to tens of thousands of pesos in their accounts on Wednesday.

BPI said there was an “internal data processing error” and it was “currently correcting the mispostings.”

The bank said some accounts were “debited twice or credited twice for a past transaction.”

“We apologize for the inconvenience that this may have caused,” BPI said.

 

The bank’s online channels were inaccessible on Wednesday morning but balance checks could be made via ATM.

Kim Avelino, a human resource officer in Ortigas, told ABS-CBN News she lost P12,000 due to an “automatic debit.”

Avelino said one of her office mates withdrew P2,000 but her account showed a P5,000 deduction.

Their other co-workers meanwhile reported negative balances in their bank accounts, said Avelino.

NOT A HACK

The country’s central bank meanwhile denied social media rumors that online hackers were behind the incident.

“Hindi po ito na-hack. May mga natatatakot po kasi na ito ay hack daw po — ito ang umiikot na balita sa social media. Para to make it clear at hindi rin po matakot, nakita agad ng BPI ang they are correcting it immediately po,” Pia Roman Tayag, head of the Bangko Sentral ng Pilipinas’ (BSP) inclusive finance and financial consumer protection, told radio DZMM.

(This was not a hack. Some clients are worried because of speculations circulating on social media. Just to make it clear, BPI immediately saw the error are now correcting it.)

The BPI, Tayag added, has assured the BSP that it will correct the error within the day and that “no customer fund will be lost.”



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