4 German firms expanding BPO operations in PH » Manila Bulletin Business



By Bernie Cahiles-Magkilat

At least four big German firms – Fresenius Medical Care,  Boehringer Ingelheim, Merck, and BMW – have bared plans to expand their IT-business process management operations in the Philippines, according to Trade and Industry Secretary Ramon M. Lopez.

Ramon M. Lopez

Lopez was in Germany last week to attend the – and took the opportunity to hold side meetings with the German business community.

Lopez cited four German firms for their strong commitments to invest further in the Philippines among the several companies that mentioned plans to locate and or expand here.

“The IT-BPM sector is selecting Philippines as the location of their shared service centers catering to the Asia Pacific markets,” said Lopez.

Fresenius Medical Care, which operates 21 dialysis clinics all over the country, has opened its shared service center in Alabang in 2015, servicing the accounting and finance operations of 30 countries.

From its existing staff complement of 77, Fresenius Medical Care will increase number of employees to 130 in 3 years. Plans for Fresenius Kabi to open its IT-BPM operations in the country in the short term.

In terms of its medical care operations, Lopez said the company sees the need to further expand their operations in the country to 25 clinics by end 2017 and up to 37 by 2020.

Boehringer Ingelheim (BI) is present in the Philippines for 50 years and is the third largest multinational in the country. Currently, the company has 2 service locations in Ingelheim (for the EU market) and Buenos Aires (South America Market).

“The choice for Manila as the Asia Pacific location was mainly because of the country’s good university system and access to talented workforce,” Lopez said.

The Manila operations will start in October, 2017, with 200 employees, initially servicing the Australia and New Zealand markets, according to Lopez.

“The future plan is to have the Philippines as its global center for BI shared services,” he said.

Merck opened its IT-BPM operations in the Philippines in July 2016 with an initial 125 employees, offering procurement, accounting, HR and IT services for its North America and Asia-Pacific markets.

The company plans to expand its operations in the next 3-4 years by expanding services and scope, to employ 800 people by 2020.

Meantime, Germany’s carmaker BMW has tapped Bosch Communications Center in the Philippines for its ASEAN inquiries, Lopez said.

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